Thread: Is it necessary to authorize my Kobo
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Old 02-03-2011, 08:18 PM   #8
SameerH
Product Manager
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Posts: 487
Karma: 590887
Join Date: May 2010
Location: Toronto
Device: Kobo Aura H2O
Quote:
Originally Posted by Joyful View Post
Yes, been there done that.
I'm on my second set of authorizations now. It's easy to burn through them if doing factory resets in an attempt to correct a misbehaving device.

I had bad luck with 2 previous WiFi Kobos and bought myself a Sony. But as neat as some of the features are on the Sony, I absolutely love the Kobo! So I'm more than willing to hang in there with it.

Sameer, I just wanted to say how much I appreciate that Kobo staff check in here to answer questions.
It makes up for the less than stellar CS I've experienced online but I've read on mobileread that you're addressing those issues.

If you have time, could you answer a question for me that CS never did address?

My 2 previous WiFi Kobos and my original Kobo did multiple page turns. Before Christmas I exchanged my latest Kobo, which wasn't functioning, and got a white one. That one did not do multiple page turns, which I assumed was abnormal behaviour based on my 3 previous Kobos.

So I wrote to Kobo CS and asked why. I also asked why the button had such a loud click - much louder than any of my other ones. I never did get an answer in spite of re-phrasing the question and getting responses from 3 different CS reps. The level 2 tier staffer told me to update the software to fix the issues.
I have since exchanged that white one for a black one,( which Chapters promised me I could do because when I bought it they were out of stock in black and not expecting any in until late Jan.). This black one doesn't do multiple page turns either. But the D-button is much quieter so I'm happy about that.
So my question is - which is normal , one page turn or multiple?
I have software version 1.7.4.


Joyful
Hi Joyful. We purposefully removed buffering of keystrokes in many places in the firmware including page-turning. I believe this was an issue when multiple clicks/presses were unintentional leading to a frustrating experience.

Just curious, what were you using multiple page-turns for? I think this is something that may be alleviated by the upcoming Go-to page feature.
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