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As far as I know, shipping it back for a warranty claim is all on you. I am shocked that no-one else has replied to you here. I've been very vocal in my love of the PB360, but reading the forums today is making me shake my head at the lack of customer service and support going on lately.
I was considering an IQ and even the new version of the 360 when it came out (if it still had the hard cover and included WiFi), but after all the horror stories lately, I think I'll be taking my money elsewhere.
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