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dieterpops · 02-02-2011, 08:03 PM

I wanted to tell yet another amazing Amazon customer service story. Today, I dropped my very new Kindle 3G, in just the right way, so the screen cracked. Being the geek that I am, since it was broken, I did the most logical thing, I took it apart to see the insides. Anyway, after I was done, I called Amazon to see if they could sell me a refurb or a return for something less than list price. To my surprise, they are replacing my Kindle, no charge.

I asked, are you sure, you realize my old one is completely demolished? Amazon: "No problem, just send us what you have. We're sending you a replacement and you will get it tomorrow."

Now that is amazing customer service. That's why I'm now a dedicated Amazon customer.

Instead of my Marware case, I think I'll go with a traditional cover to avoid any future problems.

02-02-2011, 08:03 PM	#1
dieterpops Addict Posts: 261 Karma: 134567 Join Date: Nov 2008 Device: Always in flux	Amazon's Amazing Customer Service I wanted to tell yet another amazing Amazon customer service story. Today, I dropped my very new Kindle 3G, in just the right way, so the screen cracked. Being the geek that I am, since it was broken, I did the most logical thing, I took it apart to see the insides. Anyway, after I was done, I called Amazon to see if they could sell me a refurb or a return for something less than list price. To my surprise, they are replacing my Kindle, no charge. I asked, are you sure, you realize my old one is completely demolished? Amazon: "No problem, just send us what you have. We're sending you a replacement and you will get it tomorrow." Now that is amazing customer service. That's why I'm now a dedicated Amazon customer. Instead of my Marware case, I think I'll go with a traditional cover to avoid any future problems.