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The first time I sent the reader in for repair I just packaged it myself (bubble wrap in a box). After Sony stepped in to help, I got a prepaid shipping box from Sony via Fedex.
You will need to send it in for assessment and then they let you know what is wrong and how much it will cost (if anything) before they return it. It may take between 1 and 2 weeks for the round trip.
Let me know if you need any email addresses, please PM me - they were so good to me I don't want to abuse that trust.
PCH
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