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Just to clarify--You have to return your 505 first in the provided box, and then they will send the repaired unit (or a replacement) later? I might need to do this, but a vacation is coming up shortly so not having my reader is NOT an option! (Some repair services send you a replacement directly with the return packaging for the defective item.)
Also, can you post the info of the person at Sony you contacted? Just in case I need it... (See my thread on the 'white line.')
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