Quote:
Originally Posted by jocampo
I do agree with your statement. I wonder if that's because limited training budget or they just believe (the company or the managers) is not needed; even in some dedicated electronic stores I've found that it is true, they have not been trained for selling ereaders.
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I guess it's both. In my last company they thought it is ok to stop all training programms in 2009. For me this was no problem as I am used to gather information myself and was our training managers substitue anyway thus able to train everyone in my shop, but for all the others it was fatal.
Managers tend to think as long as you are able to sell something it will be ok and all you have to do is try harder. They do not realise that there are customers who are educated enough to listen to your stupid staff, turn around and shop elsewhere.
Concerning ereaders it is a kind of stupidity to hope customers will go on buying pbooks when you do not show that ereader properly and this way you are not going to loose business on your books.