Quote:
Originally Posted by adbosch
PB302 owners should be compensated instead of being discussed away and ending up with reader that should never have been sold, because of both firmware and hardware problems.
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I agree - and I think it would do Pocketbook a lot of good if they put the 302 issues right with a compensation/trade in offer: I think the average mobileread user is pretty patient, including the tech-unsavy like me, as we know there are plenty of competent programmers here that will get their hands dirty with the SDK (when it finally come out!), will do this for free out of their good internet community heart, and will allow people like me to gratefully free ride on their improvements (and I should add, we also benefit from the presence of helpful people like Dulin, who really seems to know what the word "service" means).
So even somebody that, in normal circumstances, would have already complained to all relevant organization for having received a device that does not behave as advertised (e.g. note taking facility, my number one priority), are putting up with this in the hope that the people on this forum will help put this right (yes, I am talking about myself
). But I am not sure that the average non-mobileread pocketbook customer will be happy with this suboptimal state of affairs - and the tenfold increase in pre-christmas sales might easily turn into a tenfold increase in complaints and returns - the UK site is selling the PB903 for £362, not exactly peanuts.
Offering at least a trade in to unsatisfied PB302 customers would be not only fair, but would also show PB's commitment to its customer base: and if done on this forum, wouldn't cost them much, either. A small gesture that could go a long way in avoiding a big tide of compaints.
On the US pocketbook guy: well, let's not shoot this guy down just yet.
He hasn't been reading this forum much, obviously
, but let us at least grant him, at least to begin with, that he is young, inexperieneced and wants to help...