Quote:
Originally Posted by PocketBook USA
T<snip>
In regards to problems with the 302, if you currently have the device and are experiencing difficulty, please download the firmware upgrade posted on the website here: http://pocketbook-usa.com/support/pocketbook-302/ . There are also dowloads there for additional games, themes, fonts, and the RSS news feeds. If for some reason that did not resolve your device dilemma, please email service@pocketbook-usa.com or call them directly at 1-877-326-0196. Bill, the tech support guru, will get you taken care of. |
I found this post trite, patronizing and pointless - it added nothing to the general body of knowledge that is already on MobileRead.
As far as tech support goes, it seems to be non-existent: when I was trying to upgrade my firmware, the instructions were so badly wrong (and still are, last I checked) that it was impossible to complete and my two emails to tech support have gone unanswered. Were it not for a helpful MR member, I would never have been able to achieve even this basic goal.
Reliability is a real issue with PB products and I feel they are using the warranty as a catch-all for poor quality control. My first 302 had a fault with the SD card slot making removing of the card nearly impossible and the internal clock was broken. The cover was so poorly-fitting that buttons were mostly obscured, screen partly so, and the leather was buckled in places. I was invited to return it at a cost of nearly $60 to me, or about 1/3 the purchase price. My second 302 seems to have a faulty audio chip - I have got better sound reproduction from cheap mp3 players from eBay.
Why should the users have to put up with this? I paid for products that are supposed to work properly, with money that is worth every cent that its face value indicated. Yet I did do not get in return, a fully functioning device. Warranties are for failures after a sale. NOT to compel the purchaser to correct quality defects after delivery.
Like others, I have seen postings on this forum claiming that certain improvements to firmware/software were imminent. I have not seen those improvements delivered.
In short, my PB experience is one that is far less than satisfactory - even the order could not be completed properly after two attempts. I don't mind that the device is discontinued because it still works (after a fashion), what I do mind is that PocketBook seems to have elected to abandon its commitment to it.
Words like inept and amateurish spring to mind when I think about PocketBook as a company. I can now add condescending.
I apologize to the MR members for this rant, but the poster in question was out of order.