Quote:
Originally Posted by wolw
An update on my cover ...
After about a month the top layer (under the flap rivet) started separating and I could see that the rivet would come out eventually. I sent I-nique an e-mail stating my problem with the manufacturing defect (I also asked if it was possible to upgrade to a real leather cover). I got a reply that they were sorry and would send a leather cover to me, no questions asked. It sounded a bit too good to be true.
Today my new cover arrived, real leather and a magnet for the flap instead of a rivet 
Usually you mostly hear about complaints, but this time I want to lift Tuff-Luv/I-nique and their more than excellent customer service. 
Peter  |
Awesome! Good to hear about positive customer service experiences!