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Old 02-01-2011, 03:25 PM   #213
wolw
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Posts: 26
Karma: 1000
Join Date: Dec 2010
Location: Sweden
Device: Amazon Kindle 3, Kindle Voyage
Thumbs up Tuff-Luv Excellent customer service

Quote:
Originally Posted by wolw View Post
I have the Tuff-Luv cover, perfect for reading at work while eating or sitting at a table. Folds up and locks if reading normally in a chair or in bed, I never take it out of the cover.

Very satisfied customer.

Peter

An update on my cover ...

After about a month the top layer (under the flap rivet) started separating and I could see that the rivet would come out eventually. I sent I-nique an e-mail stating my problem with the manufacturing defect (I also asked if it was possible to upgrade to a real leather cover). I got a reply that they were sorry and would send a leather cover to me, no questions asked. It sounded a bit too good to be true.

Today my new cover arrived, real leather and a magnet for the flap instead of a rivet

Usually you mostly hear about complaints, but this time I want to lift Tuff-Luv/I-nique and their more than excellent customer service.

BTW, the leather cover is only £24.99

Peter

Last edited by wolw; 02-02-2011 at 02:36 AM.
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