Thread: Kobo CS: Do they even READ your question?
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Old 02-01-2011, 02:16 PM   #11
SameerH
Product Manager
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Posts: 487
Karma: 590887
Join Date: May 2010
Location: Toronto
Device: Kobo Aura H2O
Quote:
Originally Posted by baronrus View Post
Ticket #155092 for the most part this was a very satisfactory experience I sent the kobo-1 in for poor battery life and got it back in 5 days which was great. The only outstanding issue that I have not heard back on was what was done to it? did they replace the battery? the whole kobo or what. Except for that last little bit of closure on the ticket everything was good.

Thanks
Sounds great. Most likely you got a new one. Is the battery holding? Tier 2 customer care will have to look up your CEL (Return) # to see what happened at the returns centre. I will see if I can go straight to the source.
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