Thread: Kobo CS: Do they even READ your question?
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Old 02-01-2011, 02:12 PM   #10
baronrus
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Posts: 217
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Join Date: Jun 2010
Device: KO, KW, and KT
Quote:
Originally Posted by SameerH View Post
Hey guys, send me your ticket #'s (shasan at kobobooks dot com) or post them here, and I will get them looked at.

We are ramping up our customer care to meet the growing demand. It certainly has been a challenge but we are fixing it.
Ticket #155092 for the most part this was a very satisfactory experience I sent the kobo-1 in for poor battery life and got it back in 5 days which was great. The only outstanding issue that I have not heard back on was what was done to it? did they replace the battery? the whole kobo or what. Except for that last little bit of closure on the ticket everything was good.

Thanks
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