Quote:
Originally Posted by geertm
The touchscreen not working properly when charging is a known problem, acknowledged by B&N.
This problem is caused by the charger. Only the charger needs to be replaced. The B&N store should have known this.
It is sad that Nook support in stores at this time is still such a hit or miss thing. Especially for a well known problem like this.
If B&N wants to make their Nook e-readers a success, the really need to train their support people better (in stores and telephone support).
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I mentioned a to a couple of different people that this problem had been mentioned on the internet. The first guy was sort of like "do a hard reset that usually fixes things" and I'm fairly sure he didn't see what my problem was. I even explained that just having the nook color sitting on a counter with a bunch of kobo's caused it not to work (ie the vibration). It behaved the same with his charger or mine, with his nook on my charger or his. He made no offer to exchange anything. It was probably an hour later when I just decided the heck with it, I was going to return it.
Yes, their support is very poor. Which is silly since they have "nook specialists" . I have actually yet to contact their support, the phone keeps cutting me off saying they can't connect my call, and the chat support never did respond. It is one of the big minuses against the nook for me.