Quote:
Originally Posted by geertm
The touchscreen not working properly when charging is a known problem, acknowledged by B&N.
This problem is caused by the charger. Only the charger needs to be replaced. The B&N store should have known this.
It is sad that Nook support in stores at this time is still such a hit or miss thing. Especially for a well known problem like this.
If B&N wants to make their Nook e-readers a success, the really need to train their support people better (in stores and telephone support).
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I agree. I've get two in my area that are close by, one they had this elderly lady on and she was so clueless to the point it was painful that I had to respectfully butt in and take over the explanation of the nook eink. I closed the sale for her, LOL (Man BN owes me alot in commision) but on the other hand the second BN near me has staff that could rivil the genius bar at the Apple Store. These guys are good, really knowledgable.