Quote:
Originally Posted by deborahjeanne
Thanks. I hinted that it would be nice to have both an e-ink and lcd screen for ereaders, and I got "the look".
Currently I have returned the nook. The manager felt the concerns I had were individual to my nook (primarily that the touch screen didn't work properly when the nook was charging), and encouraged me to try another. They were currently sold out, so I can think about it.
So currently with the 350, we'll see if I am missing the nook.
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The touchscreen not working properly when charging is a known problem, acknowledged by B&N.
This problem is caused by the charger. Only the charger needs to be replaced. The B&N store should have known this.
It is sad that Nook support in stores at this time is still such a hit or miss thing. Especially for a well known problem like this.
If B&N wants to make their Nook e-readers a success, the really need to train their support people better (in stores and telephone support).