Quote:
Originally Posted by Maggie Leung
I can't speak for others, but I don't drink Kool-Aid, lol. I figure all businesses can choose how to serve customers (within the law, at least). If they make decisions that lead them to fail, shrug -- that's how the marketplace works. So if Amazon, Apple or whichever company suffers for their own crummy decisions, too bad for them.
I use whichever company serves me best, but I'll switch if someone else can do better. I think customer loyalty is illogical. I'm loyal only to myself as a consumer. That doesn't keep me from objectively recognizing that a company is performing well, even if I don't use that company.
The funny thing is, I rarely ordered from Amazon before I bought a Kindle. Now, I buy a lot from Amazon -- not just e-books. Since I look at the site for Kindle books all the time, I started looking at other things there, too.
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I agree, I'm loyal to myself (and my pocketbook) as a customer - but the reverse was true for me. I started buying books from Amazon (thanks, Borders!) and then ramped up to everything else. Now that I'm no longer buying books from Amazon I find myself not buying as many other things lately. This is very good for my local economy, however
