I was at Indigo today when an elderly gentleman was loudly trying to purchase a Kobo, and had to stop myself from going over to help him
I thought the sales clerk held his own pretty well, but this guy sounded like such a perfect candidate for an ebook reader that I just wanted to make sure he had all his questions answered so that he'd buy one. The guy was explaining how he is visiting the 'city' from a very small Northern town where he lives, and that he was interested in the Kobo because they do not have a bookstore in his town. He said his daughter told him that the Kobo would be easy for him to use. He had all sorts of questions about the mechanics of this (what cables were needed to attach it to the computer, what software he must run, what website he must visit to purchase the books, the availability of various common authors such as James Patterson). He kept on saying that they just don't have a bookstore where he lives and he wants to read the books.
Finally, he did pull out his credit card, so, happy ending. But I did have to stop myself from rushing over there and assuring him that the availability of James Patterson books would not be a problem and that he's going to be very happy with his decision
I remember the last time I was at Indigo and someone actually wanted to buy, I was with pholy and we did step in and help a lady who was looking, and the staff at that store still remember me and wave at me when I come in