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the 11/19 is not the newest firmware. There is an 1/14 open platform (android tablet) firmware available thru the pandigital site.
if you want to flash 11/19, you can do it from the external SD card. just make sure it is the only zip file on the card, turn the PDN off, then turn it on holding both the on switch and the volume up switch for at least 5 seconds.
If you want an open platform firmware, I suggest you go over to slatedroid and use kewlguys 11/19 and 1/14 hybrid mod. I believe you flash it the same way, but just read his initial post to make sure. Or you can use roebeet's 1/14 mod (what I run) which you flash from the root of your internal microSD card. (note, you have to flash it twice if you are on a 2010 firmware)
But I advise maybe going with either the 11/19 stock firmware or the kewlguy hybrid.
If your machine has already been updated to the january open platform firmware and you try to revert back to an earlier one you can brick the machine. So once you go to 1/14 (unless you use the kewlguy hybrid) it is a pain in the butt to try to go back (though there really is not much reason to)
I have no idea what the error you are running into might be. you'll probably have better luck posting a question about it over on slatedroid.
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