[Anthem]

You are most fortunate in that you received as little as an automatic response! The Kobo gods have blessed you and your prostration before them will be expected from now on.

My help requests to Kobo have gone entirely unheeded.

Due to the fact that I am unable to do anything about it I don't do anything about it. I may even keep giving them money in order to see their years long Goto page project finally completed (which proves me for the lazy wretch I am). (In the e-reader software world there is no precedent for a Goto page feature. It's really hard to make a Goto page feature, it requires years of research and millions of dollars in the development of this entirely new ground so it could still be a ways off but the world will be a completely different place once Kobo unveils their masterpiece! :P)