Quote:
Originally Posted by cemeterygirl
I sent them a help request this past week, too. Haven't heard anything yet. My issue is that I dowloaded a book off the Borders site one week, a week later downloaded one off the Kobo site ... and now the first book has disappeared. What gives? I've only had it a couple weeks and am already pretty annoyed. Good luck getting the info you need--I hope they get back to you soon.
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I called them with a battery issue on my kobo-1 and they opend case up and by the time I sent them the kobo adn they fixed it and sent it back it was 4 business days. i thought it was pretty good CS.
On the otherhand I had initiated that call after waiting ro 5 days to here back from them on the same issue that I had tried to open up on their web page...so it seems like calling them got faster results for me than relying on them updated their web cases.