[ficbot]

I am baffled. I sent a helpdesk request to Kobo about a book I purchased which had numerous errors in it (e.g. lack of spaces between words, random line breaks etc.) I just got back a rambling form-letter reply about how to remove a book from the Kobo desktop app and then re-sync my 'I'm Reading' list, and it finished with 'we hope this answers your question.' Um...my question was not even about that! The reply had nothing at all to do with my question! I am not using the Kobo app at all, for one thing (I download via ADE or read on the iPad). And I know how to manage the list. What I wanted was for the error-filled book to be corrected so I could download it again. I am baffled as to how anyone who even remotely read the email could possibly think that what they sent me was an appropriate reply.

They must have some stoned robot monkeys manning the helpdesk this week...