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Originally Posted by Sage
My daughter got a new Nintendo DS a started seeing these dead pixels after just two days. Is this broken substrate thing all physical or is there a software error too?
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If they're really dead pixels, it's entirely physical. On something like a DS, you can tell by using different software - if the pixels are still there, then it's not a software bug.
Sometimes, gently or forcefully massaging the affected area can restore the dead pixel to its normal operating state, but it's not very likely.
Nintendo used to have a 0-dead-pixel policy, and would replace any DS with dead pixels. However, that was back at launch, not now that the DS is selling like crack-laced hotcakes. I don't know if the policy still exists.