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The first question will be "What version of software are you using?" You can find that by pressing the menu button, then selecting "Settings". The software version is near the middle of the page. It may be 1.0.x or 1.4.x or 1.8.x. Since the layout of the database changed from 1.4 to 1.8, we need to know which version you have.
The second question will be "Which version of Calibre are you using?" because Calibre had to change to work with the new Kobo versions.
Once those questions are answered, we'll probably have more questions... but we've (the group) had pretty good success solving these things.
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