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Old 01-28-2011, 10:39 AM   #19
spec
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Join Date: Feb 2010
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Quote:
Originally Posted by astrangerhere View Post
I actually got responses from both phone and email. Clearly, I am an exception, if everyone else is to be believed. Though I still don't understand people's aversion to just picking up the phone.
It's not really an aversion, but certain things are better communicated in writing, so you dont have to spell them over the phone, like an address of a website, email addresses, isbn etc. Or how about a picture of the problem or other attachments? Sometimes you dont want to be on hold on the phone and dont need your issue taken care of right away, so email logically seems better way to ask for resolution.
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