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Old 01-27-2011, 11:05 AM   #5
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colinjamesfirth began at the beginning.
Posts: 1
Karma: 10
Join Date: Jan 2011
Device: Kindle
I got a group of dead pixels in my Kindle yesterday. Phoned customer service after seeing this thread (was impressed by the 'call me now' button on the support page, btw). The guy on the other end made no fuss and organised a replacement to be dispatched by first class post. Should receive it after the weekend. Very impressed.
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