Quote:
Originally Posted by spec
I rate b&n email support system as bad. You will most likely get an automated response back saying 'due to large number of emails it is better that you call us'. Pretty much useless, i dont know why they even advertise they have email support. Supposedly phone support is really good, i had to call them couple of times, i wouldnt rate them anything above normal.
They do seem to respond to the tweets, it seems like an effective alternative to no email support ( http://twitter.com/bnbuzz )... |
Not true. I've had wonderful experienes with customer support, both phone and email, as have many on the actual barnes and noble threads. I do not have the email address on hand, but I am sure you can find it easily by a search of the Nook subforum of the bookclubs.barnesandnoble.com board. You do not have to register to search the forum.