Quote:
Originally Posted by drv
Good idea. I've heard that mentioned before.
Do you have a specific link that gets to someone who has the authority to get a price reduced? I'd hate to send it to some generic B&N.com-type link and just hope it wends its way through all the channels to the right person. Even if it made it to the right place, who knows how long that could take!
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I rate b&n email support system as bad. You will most likely get an automated response back saying 'due to large number of emails it is better that you call us'. Pretty much useless, i dont know why they even advertise they have email support. Supposedly phone support is really good, i had to call them couple of times, i wouldnt rate them anything above normal.
They do seem to respond to the tweets, it seems like an effective alternative to no email support (
http://twitter.com/bnbuzz )...