Thread: Cannot turn on Kindle 3 - RMA question
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Old 01-26-2011, 11:01 AM   #3
Paulinafrica
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Posts: 118
Karma: 36978
Join Date: Sep 2010
Location: Johannesburg, South Africa
Device: Kindle Android, Kindle 3 Wi-Fi
Quote:
Originally Posted by TheVirus View Post
I have a jailbroken Kindle 3 - screensaver + fonts. I cannot turn the Kindle on. All I see is my custom screen. I've done the power switch for 5,10,15,30 seconds with no luck. I tried blind factory reset with no luck (reset, home, menu, down 5 times, center click twice).

I've left it charging for a few hours and tried again with no luck. I tried creating a 'reboot' file and unplugging it with no luck. I do not have a cover for the device. I can access the files like I normally can through USB.

I will more than likely need to RMA it, but I cannot undo the customizations done to the device. Has anyone had any problems with Amazon on this issue? I copied my documents folder and will erase the contents before I ship it off. Is there any way I can factory reset the device without having it make the screen work?

Thanks.
I had exactly the same issue, although in my case I was unable to even access the kindle via USB, it was also jailbroken and with custom screensavers and of course the first thing that you see when you look at it, is a non standard screensaver, so it doesn't take a genius to work out what's going on! I returned mine in November last year and I've heard nothing since from Amazon.
Cheers
Paul
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