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I went through the same thing. I did manage to flash it to the 11/19 version without a problem. Then I tried using the windows program to upgrade and once again got to the same thing - no reader, apps with icons and no programs, etc. After reading on here, rather than stepping back to 11/19 again, I tried flashing it again with the memory card in. I don't know if it was the memory card or if it just needed to go through the reflashing process again with what had been previously loaded but it works now. Only thing missing is the upgrade program they are referring to in the new manual.
HTH!
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