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I had the same problem with my first unit. The USB to computer connection was intermittent, it was recognized about 30 percent of the time. There also seemed to be a fitment problem between the cable & socket which required a bit of wiggling and forcing to make the connection. I experimented using my seemingly identical harmony remote USB cable, and it connected to the PC every time. This assured me it was a problem with the unit. I took mine back to best buy and they swapped it without a question.
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