I have had similar problems trying to download the guide in the last few days. No matter what I try it doesn't work. I sent a query to the support email but the reply was generic and indicated they had not checked it to see if there was a problem at their end.
When I download it directly, or sideload it via USB, I get:
"The selected item could not be opened, If you purchased this item from Amazon, delete the item and download it from Archived items"
If I try to import it into Calibre I get:
ERROR: Could not open ebook: string index out of range
Traceback (most recent call last):
File "site-packages\calibre\gui2\viewer\main.py", line 62, in run
File "threading.py", line 483, in run
File "site-packages\calibre\ebooks\oeb\iterator.py", line 195, in __enter__
File "site-packages\calibre\customize\conversion.py", line 204, in __call__
File "site-packages\calibre\ebooks\mobi\input.py", line 27, in convert
File "site-packages\calibre\ebooks\mobi\reader.py", line 303, in extract_content
File "site-packages\calibre\ebooks\mobi\reader.py", line 766, in extract_text
File "site-packages\calibre\ebooks\mobi\reader.py", line 761, in text_section
File "site-packages\calibre\ebooks\mobi\reader.py", line 756, in sizeof_trailing_entries
IndexError: string index out of range
My new device is the International Kindle 3, fw 3.0.2
The file size downloads as 44KB, which seems too small. However I can't download it via a download manager because the url is not a direct one, there seems to be some url rewriting going on and I can't work out the direct link.
If anyone else could upload the file elsewhere I could try and download it again. TIA.
By the way, this is my first post at Mobileread!
Tim.