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Thanks to all of you who responded. I tried a factory reset to discover that I first had to "unregister" which I couldn't do without a 3G connection...talk about a Catch 22. I called B&N and was given a way to circumvent that which involved a trip to Starbucks because you had to do it with WiFi available. I finally got that done and it didn't help. Today in desperation I tried again and suddenly my 3G became available...now, once again, it is not available. Bottom line is that AT&T sucks in my area. I still have a few days to decide but might return the unit. Such is life, thanks again for your help.
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