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I agree, it is a shame that B&N sell such great products, but appear not to listen or take notice of what it's customers want. Can you imagine if they fixed their customer service and fixed a few basic features.. they would rule the ebook world..
it is funny that B&N can not offer a catalogue system such as show above, but some guy tapping away on a keyboard in his spare time can.. maybe B&N should be hiring those guys.
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