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Well, after nearly ten days of trying to get a response, they seem to be telling me they're not going to reimburse me or extend my subscription, despite admitting it was their "glitch." I think they feel that because I was able to get that day's issue in the evening, I should have to pay for it. Which, of course, is completely ridiculous, not to mention arrogant and insulting.
If someone subscribes to the print edition and the morning paper goes missing, after a certain time they won't even attempt redelivery, they'll reimburse. There's no reason in the world why the e version should be treated any differently.
Meanwhile, I was unable to get this morning's paper.
There are many things I like about Kobo, but there are times when the customer service is just pathetic.
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