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I realize the results of the poll will be skewed, but there's no other way I know to get any info at all like this. The reason for asking is that I see several posts of minor problems that probably got solved after a short period and a couple posts about more serious problems, but I didn't have a very good idea how common or uncommon the serious problems are (ones requiring a repair or replacement). So far, from the poll results, I'm happy again thinking that the Sony Readers are pretty reliable. My guess is that in a larger population of users (not ones who come here looking for solutions, for example), their occurence is less than 1%.
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