Quote:
Originally Posted by boswd
I'm not saying the person shouldn't be upset or frustrated, I would be too. My point is the OP went on and on about "How could something like this happen, especially to a major company" something you would expect from a fly by night operation.
I was merely point out that this happens to everyone. Systems crash, glitches happen.
Just last week Bank of America's website went down in areas throughout the NorthEast. No one could do any online banking. Was I frustrated? Sure I was. Did I run out seek out forums and start threads at how could this happen to a major corporation and how they had better get their acts together or else? No of course not. Things happen.
Amazon's system has gone down, Apple's has gone down. Walmarts has etc etc.
But Barnes and Noble's go down and now they need to get their act together?
The OP's thread is about the bewilderment at how this could have to a major company. And my point is not only does it happen to major company's it happens to ALL major companys.
To single out and demonize Barnes and Noble is something of a double standard don't you think?
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Dude, you don't get it. I'm *not* upset or frustrated. I really could care less, since if they don't get their act together I'll just charge it back and get the book at Sony where it is now available for 99¢.
I posted this in General Discussions because I find it worthy of discussing that 48 hours after buying, paying for and having my credit card charged for an electronic item I am told that B&N has been unable to process my charge (that they already posted to the credit card) and I can't have my book. I am not whining or complaining but discussing that in today's climate of instant gratification this does not bode well for B&N's business.
I am not an Amazon *or* B&N fangirl. I buy my books from wherever they are cheapest and I prefer B&N over Amazon because I get epub instead of having to convert from mobi. Why are you so protective of B&N and act like someone pissed in your Wheaties when I'm looking for discussion?
BTW the Amazon outage you posted lasted for 5 hours and people couldn't place orders. I'm coming up on 48 hours and still B&N hasn't been able to give me access to my book even though they already have my money. This isn't the whole site being down, just the "here is your purchase now that you've paid for it" part is down. Curiously the part where you give them your money works fine.
Addendum: Called B&N again. 20 more minutes of hold time. Their excuse is "our servers are backed up." I cancelled the order and bought the book from Sony.
-Marcy