Quote:
Originally Posted by Marcy
I'm not "up in arms" just amazed that a big company could let this happen. As I said, this wasn't a rant, but my amazement this could even happen. I bought this book 2 days ago, my credit card was charged successfully 2 days ago, yet I'm told the charge is still processing and can't download my book.
In today's age of the internet and instant gratification this is a huge problem for the company. People expect when they buy an electronic item that it's delivered instantly.
I really don't understand your post at all. A big company like B&N should have a 24/7 IT dep't to ensure shopping on their website is smooth at all times. Internet sales are extremely competitive—once someone surfs away you have lost that sale and potentially a lot of future ones.
-Marcy
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Big company computers crash too. It doesn't matter how many IT people you have. Things are going to happen. I just posted a link to where Amazon had problems with their system just this past summer. so big it made the Wall Street Journal. You don't get much bigger than Amazon.
heres the link again
http://online.wsj.com/article/SB1000...326186048.html
I live in the northeast and last Friday Bank of America was down almost ALL DAY up here.
Again a huge company with IT people
S$%^&$ happens.
Systems crash or have glitches. To demonize one company when this happens and has happend to every single company and business, yeah even Apple has had itunes crash on different occasions, is beyond me.
I don't get the double standard and the demonizing of Barnes and noble.