Quote:
Originally Posted by boswd
Wow they have an issue with a system and your this up and arms? Mind you I do understand it can be a bit frustrating but to single them out?
Seriously? You or your company or anyone else you've ever dealt with has NEVER had system isuses?
well I'm glad that's not true, my wife would be out of a job
this site has gone down before. Our company's entire system has crashed before.
Heck look at this from a simple google search of "Problems with Amazon's Website"
http://www.google.com/search?hl=en&s...ms+with+Amazon
I do understand frustration when things go down the way you want or don't work out smooth 100% of the time but in this day and age, issues with computers and their systems do have glitches . To single out Barnes and Noble like that is bit of a double standard dont you think? |
I'm not "up in arms" just amazed that a big company could let this happen. As I said, this wasn't a rant, but my amazement this could even happen. I bought this book 2 days ago, my credit card was charged successfully 2 days ago, yet I'm told the charge is still processing and can't download my book.
In today's age of the internet and instant gratification this is a huge problem for the company. People expect when they buy an electronic item that it's delivered instantly.
I really don't understand your post at all. A big company like B&N should have a 24/7 IT dep't to ensure shopping on their website is smooth at all times. Internet sales are extremely competitive—once someone surfs away you have lost that sale and potentially a lot of future ones.
-Marcy