Quote:
Originally Posted by gentlemanbeggar
It's not too difficult to strip if you can actually download the file. She can't even download the file because she can't completely load ADE. (Unless I'm missing something?)
I take issue with the fact that my wife's computer isn't the only computer out there having this issue, and so far (after going on 2 years) there still isn't a sensible fix for this.
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What kind of error message, if any, is your wife receiving?
On my netbook, I was able to receive the "digital ticket file" an .ascm file through my browser from my public library. Then, when attempting to "open (download the book)" through ADE, I received an "Adapt_10" error of some kind. Through much googling, I found that it was some type of problem possibly on Adobe's end where they couldn't authenticate my netbook. The other possibility was my firewall was blocking the server. I disabled the firewall, but, still no go. I was able to download the book onto my desktop, but that kind of defeated the purpose of having a portable reader. So I ended up buying a Cruz reader that thankfully had no problems being authenticated with the Adobe digital ID I have. One possible work-around suggested by a member in a reader forum with a similar problem was to go to a public hotspot like McDonald's or Starbucks. I never tried that, but maybe your wife could. Just tossing out ideas here.
Edit: Another fix suggested by Adobe was to uninstall, then reinstall ADE. If your wife's e-reader is something else, maybe a reinstallation or upgrade will help?