Hi mcooke66
Well, you are right, the technical point of view is one thing and the overall customer experience is another one. But I would like to say that overall, when you compare both devices the Kindle 3 gives you an awesome customer experience (talking about the feeling when using it, ergonomics, etc) It is light, can read a book for you, buttons are at both sides and downloads books in seconds. If that fits the bill to some and not others is more a personal thing than anything else but the Kindle success speaks for itself I think.
On my personal case I prefer the Kindle 3 over the Nook 1st generation (talking about customer experience, not book formats, etc, forget about it for a moment) because it feels better on my hands, reads better because the Pearl Screen (which is a fact, not a perception) and I like the button's layout.
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