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If she actually opens the book that appears as only being 1% read, does it open to the correct place--is the bookmark really still there? That seems pretty much the common experience. If you do a turn off-turn back on, or a cycle with manage rather than read, does the behaviour persist?
For battery issues, it seems that to get the best our of the battery, people are finding that rather than letting it fully discharge, do a few cycles recharging when less than fully discharged--some folks say 40%, thought I don't know that there is a magic number.
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