Quote:
Originally Posted by abookreader
I've heard a few stories here and there on people having problems getting Adobe to reset their Device Count when they replace their digital readers.
Really - reason number 42 or whatever of why I blow away DRM within minutes of purchase. I'm just not willing to struggle with all that so I can access the books I own.
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I put in a Web case last Friday with Adobe for just this issue, I found an email Saturday morning saying that they'd done what was needed, and I was able to authorize my new device. Less than 24 hour turnaround time. I then got another email and then a personal phone call from them asking me if the issue was resolved and if I was satisfied with their customer service.
On the basis of this experience, I certainly recommend putting in a Web case to start, before fearing it's all so horribly difficult.