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Old 01-18-2011, 06:49 PM   #33
statethatiamin
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Posts: 27
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Join Date: Jan 2011
Location: Bronx, NY
Device: Kindle 3
amazon customer service is exceptional!

Quote:
Originally Posted by pdurrant View Post
Either way, report the problem to Amazon Customer Service. You may be pleasantly surprised at their response, according to anecdotes I've read.
Haha, I just called and they said that it happens quite often; she didn't give me an explanation, but she gave me credit for it and told me I should get the lighted cover. We'll see how that turns out.
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