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Old 01-03-2008, 10:44 AM   #7
wallcraft
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Posts: 6,977
Karma: 5183568
Join Date: Mar 2006
Location: Mississippi, USA
Device: Kindle 3, Kobo Glo HD
When you order a new Kindle, Amazon does not charge your credit card until it ships. If you return a unit for repairs, Amazon has already been paid. A two week wait would be reasonable, but 4-6 weeks is way too long. Amazon really should have put some fraction of their inventory aside for repairs. Since they obviously did not put enough (if any) aside, any canceled or returned order should go to someone waiting for replacement.

Amazon has always been very good about replacement, so I think this is a start up issue. This does not mean they should not do something about it though.
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