Thread: A Third issue for thoughful debate - proprietary book stores
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Old 01-18-2011, 08:55 AM   #6
elcreative
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One of the simplest reasons concerns support... if they only provide books for their platform then it's your problem if something goes wrong when you try another platform... proprietary simplifies support, provide a cheat sheet for tier 1 support staff, some training for tier 2 and know your product at tier 3 (if they use this option) but only for one product range...
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