Quote:
Originally Posted by taming
I found it from a link on one of the Kobo employee's MR profiles. 350+ people have registered to use it so far, so it can't be all that hidden.
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Tamming,
I have to say this is a bit of a dubious reply.
First, a link from a profile of an "employee" on a public forum isn't an official channel for support -- at best it's a back-channel, at worst it's a clever phishing hole. If it was the official channel, even in a Beta try, it would be linked from the main site or sent in a CS interchange.
Second, I think your 350+ metric is as fragile as the 14,500+ facebook metric. Of the 350, how many were already using this support site and added Kobo when it became available? Of the 350, how many are Kobo employees testing the service from both ends? Of the 350 how many are inflated by the site to make their numbers look better? After all, everyone starts of facebook with at least one "friend."
My point here is the metric is unreliable and the only known vectors to this site are "already knew it was there" and "somebody who says they work for the company listed it in their social network", THERFORE it's not a ligitimized source for support. I don't blame your IPAD poster -- I wouldn't have gone there either!
It is patently obvious you "like" Kobo, perhaps even beyond reason, however many others prefer to keep business relationships business. I don't owe Kobo any more loyalty than my store credit balance -- at least that's no longer $0.11! If I've been burned by their CS, I will be twice shy about future dealings. It's up to Kobo -- not it's fans -- to convince me otherwise.