Quote:
Originally Posted by CraftyDan
On the whole, I'll still do business with them, but if another vendor is even close in price, then Kobo will lose the sale -- they're just not worth the trouble.
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Glad to hear you got your problem solved, and that Kobo CS actually listened and didn't try to weasel when you pointed out that the actual issue hadn't been resolved on their first attempt.
I've soured on Kobo myself after my own run-in with them. Apparently egregious pricing errors on short stories that also happen to be included in a collection of short stories that the customer also bought on that very day are all the customer's fault, even if the listing later gets fixed in the catalogue. And theoretical online reading access==download for the purposes of interpreting their Terms of Sale which otherwise pretty much say "OK to cancel up until download occurs".
One day someone's going to click on the 15.49 asking price for
this single essay, expecting to get something like
this full collection (priced at 10.19), and get a thorough runaround when they try to get it fixed.
But in fairness, after they gave it up as a bad cause once I'd gotten my money back via my credit card company, the Kobo CS people did offer me a $4 off coupon, which now seems to be their standard apology credit in these situations.
I won't stop shopping at Kobo, because I still think they mean well even if they carry it out very poorly, but it's no longer my go-to place for purchase planning and it's going to take a fairly substantial $/% off coupon to get me to buy anything.