Quote:
Originally Posted by taming
You clearly know far more about Kobo, what they should do, and what their future plans must be then I will ever know. Good for you, Karen!
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I am just asking ... how would anyone find this random web site that you say they are now using to do support?Assuming it's working, of course?
I don't know what's best for kobo's owners, but as a business owner that consulted with many large employers over the years, I can spot areas that will kill your business. Ignoring customer service is one of the leading contenders.
I still can't tell how you found that Kobo support is on this other, apparently unrelated site (unless a google search found some kind of customer answer there; which I'd rank up with yahoo answers for likelihood of being correct). The roulette wheel is a nice touch though ... it must symbolize the likelihood of a correct answer (or of your customers finding you there, perhaps).
If they use that site for support, that's great ... but they should try to find some method of letting their customers know they are there, or they are wasting the money and time. They really have been doing a lot of promotion and improvement of their website, but customer service is atrocious and they are going to really work to overcome that. B&N is getting known for the same (including charging for free books without notice and super-long delays to get it acknowledged, let alone straightened out).
Then again, look what B&N has been doing with FW after buying them ....