Quote:
Originally Posted by Psyke
I'll take a stab at this, but need a couple of things:
- what operating system are you running? (didn't see this in your other posts)
- are you running on a laptop or a desktop?
will start with this... From what I read so far, the problem sounds more like a computer issue rather than a kobo issue, despite the fact that your ipod has been working flawlessly. I bought my 2 year old a media player teddy; Plugged it into my USB hub and there was an issue. plugged it into a port on the front of the pc and it installed no problems. Have a client here at work who uses a laptop and his mouse suddenly died. Turned off power management for the usb port being used and all was good... USB shouldn't have shut off because he was powered via an AC cord, but it did anyway.
In your case, you know it's being detected because you hear the usb connection sound, so it's seeing something, but for some reason it's not proceeding with an install, this could be anything from USB power requirements not being met to the drivers finding a conflict.
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Thanks Steph. It's a laptop and the operating system is Windows 2007. In addition, I have Hot Spot (which is currently disabled) and Kaspersky security. Also Norton Online Backup (which I don't think I've even initiated...) I've also tried different USB ports with no change in result. Besides these and iTunes, there nothing much else loaded on the computer.