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Yeah it was almost fully charged and I've tried a couple of pin resets. The friendly Kobo lady on the phone said I'd need to take it back to the store for a reflash.
... so off to deal with Borders "tech" department again at lunchtime. *sigh*.
Oh and for anyone who wants to know, the Kobo customer support also said no Australian retail outlets have 1.8 card images so they can't do the update via card instore.
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